Terms of Service

Last updated: October 6, 2026

These terms govern your use of Expo Manager, the platform at app.expomanager.io and the ExpoAssistant app, together called the "Service". They form an agreement between you and the Expo Manager team ("Expo Manager", "we", "us"). By creating an account or using the Service, you accept these terms.

1. Definitions

An "Organizer" is the person or organization that creates an account to run events. An "Attendee" buys tickets to an event through the Service. An "Exhibitor" books space at an event through the Service. A "Booking Fee" is the fee an Organizer adds on top of ticket prices, which the buyer pays. A "Platform Fee" is the 5% fee Expo Manager takes from the Booking Fee, described in section 6.

2. Your account

You must be at least 18 years old to create an account.
You provide accurate, complete information when registering, and keep it up to date.
You keep your login credentials secure and are responsible for activity under your account.
One organization should use one account. If someone in your organization abuses the Service, we may suspend that account.

3. The Service

We will provide the Service with reasonable care and skill, and we may improve or change it as the product develops.
We aim for high availability, but the Service is provided over the internet and we cannot guarantee it will be uninterrupted or error free.
Planned maintenance will be scheduled to minimize disruption where we can.
The look, features, and behavior of the Service may evolve. Material changes that affect your rights will be communicated.

4. Your responsibilities as an Organizer

Events you publish are your responsibility: their content, pricing, accuracy, and legality.
You hold any licenses, permits, and permissions needed to run your events, and you comply with the laws that apply where they are held.
Information you give us, including prices, capacities, and stand details, must be accurate in all material respects.
You are responsible for how you use attendee and exhibitor data you collect through the Service, including meeting privacy law where you operate.
You must not use the Service for events or content that are unlawful, infringe others' rights, or are abusive.

5. Conduct

We want a safe and respectful environment for everyone using the Service, including our team. Abuse, threats, or harassment directed at our staff or other users will not be tolerated. Where it happens, we may suspend or close the account involved without notice.

6. Fees, bookings, and payments

Expo Manager is free for Organizers. There is no subscription or monthly fee.
When a sale goes through the Service, the Organizer sets the Booking Fee and the buyer pays it on top of the ticket or stand price.
Expo Manager's Platform Fee is 5% of the ticket value, and it is taken from the Booking Fee, not from the ticket revenue. The Organizer keeps 100% of the ticket value.
The Organizer also keeps what is left of the Booking Fee after the Platform Fee and the card processing fee charged by the payment processor.
Card processing is handled by our payment processor (Stripe) at its standard rates, currently 2.9% plus 30 cents per transaction. Processor rates may change, and current rates are shown on our pricing page.
Payouts of money collected are made to the Organizer's connected payout account, less the Platform Fee and processor fees.
Refunds are issued by the Organizer. Where a refund is processed through the Service, the Platform Fee for that sale is returned where practical, and the processor may retain its original processing fee in line with its own terms.

7. Exhibitor bookings

Where Exhibitors book stands, power, wifi, furniture, or other extras through the Service, those bookings are made between the Exhibitor and the Organizer. Expo Manager provides the platform for the booking and payment but is not a party to the arrangement between them. Organizers are responsible for delivering what an Exhibitor has booked.

8. Intellectual property

The Service, including its software, design, and branding, is owned by Expo Manager. You may not copy, resell, or build a competing product from it.
Your event content, including branding, descriptions, floorplans, and images, remains yours. You grant us a licence to host and display it as needed to run the Service for you.
Attendee and exhibitor data you collect through the Service remains yours. We will not use it for our own marketing.

9. Limitation of liability

Nothing in these terms limits liability for anything that cannot lawfully be limited, including death or personal injury caused by negligence, or fraud.

Subject to that, we are not liable for indirect or consequential losses, including loss of profit, revenue, goodwill, or data, arising from the Service.

Our total liability to you arising under or in connection with these terms is limited to the amounts you paid us under these terms in the 12 months before the event giving rise to the claim.

10. Suspension and termination

You can close your account at any time by contacting hello@expomanager.io.
We may suspend or terminate an account that breaches these terms, engages in fraud or abuse, or uses the Service unlawfully.
We will normally give notice before suspension, except where the breach is serious or ongoing, where immediate action may be taken.
On termination, you can export your event and attendee data. We delete account data on our normal retention schedule after closure.

11. Changes to these terms

We may update these terms as the product and the law evolve. The current version is always on this page, and material changes will be notified by email or a notice inside the Service. Continuing to use the Service after a change takes effect means you accept the updated terms.

12. General

Force majeure: we are not liable for delays or failures caused by events outside our reasonable control.
Assignment: you may not transfer this agreement without our written consent. We may assign it as part of a reorganization or sale of the business.
Confidentiality: each party keeps the other's non-public information confidential.
Severance: if a provision of these terms is unenforceable, the rest continues to apply.
Waiver: failure to enforce a provision is not a waiver of it.
Notices: we will send notices to the email on your account. Notices to us go to hello@expomanager.io.
Governing law: these terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

13. Contact

Questions about these terms can be sent to hello@expomanager.io.